1. What does Melbourne Rides and Tours do?
We connect passengers with licensed, professional drivers across Victoria for safe and reliable transport — similar to different rideshare platforms but with a more personalised and pre-booked service.
A Booking Service Provider (BSP) is a business that connects passengers with licensed and accredited drivers for commercial passenger vehicle services in Victoria. BSPs are regulated by Safe Transport Victoria to ensure safety and compliance
2. Are your drivers licensed and accredited?
Yes. All drivers operating through our platform hold a valid Victorian driver accreditation and comply with all requirements set by Safe Transport Victoria. Vehicles are also registered as commercial passenger vehicles (CPV)
3. What areas do you operate in?
We operate across metropolitan and regional areas of Victoria, including airport transfers, corporate travel, school transport, and private bookings
4. How do I book a trip?
You can book a trip by:
- Calling us directly
- Booking through our website
- Scheduling in advance for airport or corporate travel
Advance bookings are recommended for peak hours and airport transfers
5. Can I pre-book my airport transfer?
Yes, we specialize in pre-booked airport transfers to and from Melbourne Airport and other Victorian airports. Please provide your flight details at the time of booking
6. How are fares calculated?
Fares are calculated based on:
- Distance travelled
- Time taken
- Applicable tolls
- Waiting time (if applicable)
You will receive a fare estimate before confirming your booking
7. What payment methods do you accept?
We accept:
- Credit/Debit cards
- Bank transfers (for corporate accounts)
- Cash (if pre-arranged)
8. What is your cancellation policy?
Cancellations must be made at least 24 hours before the scheduled pickup time to avoid cancellation fees. Late cancellations or no-shows may incur a charge.
9. Are you responsible for delays caused by traffic or weather?
While we always aim to be punctual, we are not liable for delays caused by:
- Traffic conditions
- Road closures
- Weather events
- Accidents
- Conduct of third parties
- Events outside our reasonable control
10. Is your service similar to different different rideshare platforms?
Yes, our service operates similarly to different rideshare platforms, where we connect passengers with licensed drivers. However, we focus on pre-booked, reliable, and personalized transport services.
11. Do you offer corporate accounts?
Yes. We offer corporate booking solutions with invoicing options for businesses requiring regular transport services.
12. Can I request a specific vehicle or driver?
We will do our best to accommodate special requests, including larger vehicles or preferred drivers, subject to availability.
13. What safety measures are in place?
- Accredited drivers
- CPV-registered vehicles
- Regular vehicle inspections
- Compliance with Victorian transport regulations
- Passenger safety and service standards
14. What should I do if I leave an item in the vehicle?
While we take great care with all belongings, we cannot guarantee the recovery of lost items. Please contact us immediately with your trip details, and we will coordinate with the driver to try to locate your item as quickly as possible.